Shipping policy

CHRISTMAS POST

To receive your order before December 25th we recommend ordering no later than:

Standard post within Australia December 1st

Express post within Australia December 7th

Standard International November 7th

Express International December 1st 

All orders are currently shipped from Port Douglas, Queensland, Australia

 

 DELIVERY RATES 


Shipping within Australia: 
FREE Express shipping for orders $120.00 and over.  
$9.00 standard shipping (3-14 business days delivery)
$12.00 express shipping (1-4 business days delivery)
-     
Shipping outside Australia: 
New Zealand FREE Express shipping for orders $120.00 and over.  

$20 international standard (up to 28 business days delivery)

All orders are currently shipped from Port Douglas, Queensland, Australia

POSTAGE DELAYS
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Some areas of Australia have been heavily affected by extreme weather, COVID-19 lockdowns and high parcel volumes. This is causing delivery delays in these areas, please use the link below to check the affected postal areas. 

SHIPPING COSTS FOR RETURNS

If a product you purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law, we will pay for the costs of shipping the product (the "Returned Product") back to us and any shipping costs to send a replacement product to you. It is your responsibility to organise the Returned Product to be returned to us.

If the Returned Product is approved as eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law) then reasonable postage, shipping or transportation costs of the Returned Product will be reimbursed by us at our discretion.

If we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and upon receipt by us the Returned Product is determined to be ineligible for repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then you will be liable for and required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product incurred by us.