Delivery & Returns

 

SHIPPING

We use Australia Post 

FREE SHIPPING Australia Wide with orders over $100

Standard postage with tracking $5

International shipping $20 

 

DISPATCH AND DELIVERY

Orders are processed Monday to Friday (excluding public holidays). Orders that are placed on weekends and public holidays will be processed the next business day.

All orders placed Monday – Friday are dispatched within 2-3 business day. There may be slight delays during public holidays, sale periods and shipping delays due to Covid-19 that are beyond our control.

 

Once your order has been shipped, you will receive an email with your tracking number.

Australia-wide deliveries may take up to 3-7 working days, depending on location. If you do not receive your order after 14 working days of being dispatched, please email heydivine@hotmail.com so we can follow this up for you.

International orders may take roughly 5-8 working days, depending on location. Some hard-to-reach destinations may take longer. If you have not received your order after 21 working days of being dispatched, please email heydivine@hotmail.com so we can follow this up for you.

* PLEASE NOTE – Due to COVID-19 our current shipping times may be longer than expected. Please be patient and give your order a little bit extra time to reach you.

 

RETURNS

Customer satisfaction is our priority.

In the rare instance that an item received is faulty, please contact us as soon as possible.

Email : heydivine@hotmail.com

Returns are not accepted for change of mind or goods damaged in transit.